Written down, so you know what to expect.
The Suga Promise, our kitchen guarantees and aftercare
The Suga Promise
This is how every Suga kitchen is run, written down so you know exactly what to expect, from your first visit to a year after handover.
Before we order
While we fit
After handover
Before we order: checked twice, signed off once
A mistake found on a drawing costs nothing to fix. Found on fitting day, it costs time and money. So before anything is ordered, your designer works from a written brief and a proper measure, then Danil visits with his 40-point check. You then sign off the final drawings and the full specification in writing, and only then do we place the order.
While we fit: a schedule, a phone call and a tidy room
Having your kitchen fitted is disruptive, so we keep the surprises to a minimum. Our fitters work to a written schedule. We call a week before to confirm the delivery day and start time, and your fitter is your point of contact on site, keeping you updated and leaving the room tidy at the end of every day. You won't be left wondering who's coming or when.
After handover: snagging, then a check-up a year later
A week or two after installation, we come back for a snagging walkthrough. Anything that needs attention goes on a written list with a confirmed timeframe for putting it right. Then, twelve months after handover, we visit again to check the kitchen has settled in and is working as it should. The visit usually takes 30 to 60 minutes, and Danil has committed to it for every client.
Your written guarantees
These are the parts of the Promise that come with written cover. The workmanship and stone worktop guarantees come from us. Your appliances are covered by their manufacturers, and the length depends on the brand and model you choose, so your designer will tell you what applies to each one before you sign off. Our own guarantees are given to you in writing.
5-year workmanship guarantee
Covers the installation work carried out by our fitters, set out in writing.
10-year stone worktop guarantee
Ten years of cover on the stone worktops we supply and fit, set out in writing.
Appliance guarantees of up to 10 years
Manufacturer guarantees on your appliances, of up to 10 years depending on the brand and model.
A KBSA Approved Member
We're an Approved Member of the KBSA, the trade association for kitchen, bathroom and bedroom specialists. To join, we had to meet the association's standards, and as our client you have access to its complaints and dispute process if something ever goes wrong and we can't put it right between us. You can check our membership for yourself on the KBSA website.
Still here when you need a part
We've been on Manchester Road since 1986, and some of our clients first bought a kitchen from us decades ago. We've re-ordered replacement components for kitchens fitted several years earlier, and when one client, whose kitchen we'd fitted almost 20 years earlier, had a problem with a fridge hinge, Ben found a replacement and wouldn't take any payment. If something needs attention, call the showroom on 0161 962 7261 and you'll reach the team who know your kitchen.
What clients say about the survey and fitting
The Promise is only worth anything if it holds up on real jobs. Here's what some of our clients said once their kitchens were in.
“A comprehensive site survey from Danil, and Gary installed the kitchen with great care and expertise. We love our new kitchen.”
“Our priorities were a single entity to project manage it, and within six weeks. Lindsay nailed that for us, and Dan was always around for practical advice.”
“Every step felt organised, smooth and stress-free. Lindsay's design advice and attention to detail made all the difference.”
Questions about guarantees and aftercare
See all FAQsWhat guarantees come with a Suga kitchen?
Every kitchen we install comes with a 5-year workmanship guarantee, and the stone worktops we supply carry a 10-year guarantee. Your appliances have their manufacturers' own guarantees, of up to 10 years depending on the brand and model. We also come back for a check-up visit 12 months after handover. Both of our guarantees are given in writing.
What if something isn’t right after installation?
Tell us. A week or two after installation, we come back for a snagging walkthrough with you. Anything that isn't right goes on a written list, with a confirmed timeframe for putting it right. If something comes up after that, call us on 0161 962 7261.
What does “KBSA Approved Member” mean?
The KBSA is the trade association for kitchen, bathroom and bedroom specialists. Approved Members have met its standards, and as our client you have access to its complaints and dispute process if something goes wrong and we can't put it right between us. You can check our membership on the KBSA website.
Can you get replacement parts years later?
Usually, yes. We've re-ordered replacement components for kitchens we fitted several years earlier, and for Schüller kitchens replacement doors are generally still available after ten years. Call us with the details and we'll find out what's possible for yours.
Who do I call if I need help after my kitchen is fitted?
Call the showroom on 0161 962 7261 and you'll speak to the team who designed and installed your kitchen. If something isn't right, just give us a call.
Start whenever you're ready
Pick whichever suits you best. Whichever you choose, you'll be speaking to a designer who can answer your questions properly.
Book a free design appointment
Meet a designer, talk through your ideas and get a quote for your own kitchen. Choose a time → 02Download the pricing guide
See what Suga kitchens cost before you speak to anyone. Get the guide → 03Request a call back
A quick chat with a designer at a time that suits you. Pick a time → 04Visit the showroom
See the kitchens in person, or take the virtual tour from home. Plan your visit →Or call 0161 962 7261